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FAQ

The NEW Nutra Northwest website is live and ready to take your orders!

We are sure there will be questions and we are here to help you! Below are a few common questions that might help. 

Q) What does the new website mean for my account?

A) You will be ordering from an updated, more reliable, and easier to navigate e-commerce platform. The look, feel and function will be completely new.

Q) Why doesn't my password work?

A) You will have to reset your password. We are sorry for the inconvenience of this, but it cannot be avoided.

Q) Where is my payment information? 

A) You will have to input your payment information when you place (or if we place it for you) your first order. You will be able to save it for future orders.

Q) Where are my past orders?

A) You will not be able to see past orders. Unfortunately, past orders from the old system will not be transferable into the new system. However, we will have record of your past orders on hand. So if there is a question about a past order (pre-December 31st) we will be able to answer it for you.

If you are unsure about logging into your account or placing your order in the new system, do not hesitate to call or email us. We will be happy to help you until the new system becomes second nature for you.

Here’s how to reach us with any questions:

800-643-7704
info@nutranw.com